HARK Designer performance suddenly slow down

HARK FORUM › HARK Designer performance suddenly slow down

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  • October 26, 2017 at 11:02 am #341
    Yuka Goto
    Moderator

      **Note: This post was originally sent to HARK Support via email. We introduce this question to start this forum.**

      I just installed HARK 2.3.1 (Revision:8680) and I cannot figure why is running very slow.

      My OS is: Ubuntu 14.04LTS

      Can you tell me please,How can I debug this issue? because I tried reinstalling HARK and also I tried reinstalling the all OS, but the problem persist.

      October 26, 2017 at 11:13 am #342
      Yuka Goto
      Moderator

        **Note: This post was originally sent to HARK Support via email. We introduce this question to start this forum.**

        Dear XXX,

        Thank you for contacting us.
        The issue that slow response of HARK Designer is just reported to us recently.
        So, we were working on fixing this issue temporally.

        First, we would like you to check the setting of Chromium by following the steps below.

        Step 1. Type chrome://settings in the address bar of Chromium and hit Enter.

        Scroll down the page and Click on [Advanced].
        Scroll down the page and Check and Make sure that [Use hardware acceleration when available] in [System] category is set to ON.
        Restart Chromium and start HARK Designer.

        If the performance improves, please ignore the rest of steps.
        Otherwise, go to Step 2.

        Step 2. Type chrome://flags in the address bar of Chromium and hit Enter
        Press the [Reset all to default] button if any item is highlighted in white (modified)
        Restart Chromium and start HARK Designer.

        If the performance improves, please ignore the rest of steps.
        Otherwise, go to Step 3.

        Step 3. Decompress attached file and then, replace /usr/bin/hark_designer by typing the following command line commands.
        #Please note that HARK 2.4 scheduled to be released in December 2017 includes this patch, so download the file when you are using HARK 2.3 or earlier.

        $ sudo cp hark_designer /usr/bin/hark_designer

        This will enable the option f to start Firefox instead of Chromium for HARK Designer

        $ hark_designer f

        At this point, we cannot determine the cause, how this trouble happen, what can be the trigger, or if this happens under any certain condition or not.
        Will you please tell us how this happened, when you noticed, or anything, if you could remember?
        We assume that HARK Designer was running just fine in your computer before from your past inquiry.

        Best,

        HARK Support Team

        • This reply was modified 7 years, 1 month ago by Yuka Goto.
        Attachments:
        1. hark_designer.tar.gz
        October 26, 2017 at 11:17 am #344
        Yuka Goto
        Moderator

          **Note: This post was originally sent to HARK Support via email. We introduce this question to start this forum.**

          Dear HARK Support Team,

          Thank you very much for your help.

          I went through the three steps, and the issue was solved in step3. Now HARK is running fine in Firefox.

          Before,as you assume, HARK Designer was running fine in Ubuntu 14.04.

          The issue started:

          – I formated and deleted the Ubuntu’s 14.04 partition

          -I made new partition and I installed Ubuntu 14.04, I updated my drivers, and I installed HARK 2.3.1

          Hope this information is helpful. If you need further information, or if you need me to do further checkups, I’ll be glad to do it.

          Best,

          XXX

          • This reply was modified 7 years, 1 month ago by Yuka Goto.
          October 26, 2017 at 11:19 am #345
          Yuka Goto
          Moderator

            **Note: This post was originally sent to HARK Support via email. We introduce this question to start this forum.**

            Dear XXX,

            We are glad to know that you were able to solve the slow performance issue.

            We appreciate your reporting us what you did right before this issue occurred to you. Thank you very much for your kind offer. It is very nice to receive warm support from HARK user. We are still investigating this issue, collecting information, but so far nothing has come up. If we found anything, we will inform you.

            We truly hope you find HARK useful for your project.

            Best,

            HARK Support Team

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