Execution error

HARK FORUM › Execution error

Viewing 10 posts - 1 through 10 (of 10 total)
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    Posts
  • February 9, 2020 at 1:46 am #1323
    jackcheong
    Participant

      Hi,

      When I clicked the execute button in the hark designer, the following error occur. What could be the solution to this problem?

      Thank you.
      Jack

      Attachments:

      1. Screenshot-from-2020-02-09-00-45-49.png

      February 10, 2020 at 3:26 pm #1325
      alqueza.ra
      Participant

        Hello @jackcheong,

        We would like to know the version you’re using by executing the following commands:
        1. dpkg -l | grep hark
        2. harkmw –version
        And please send us the output of each command.

        We will be able to investigate further after we see the output of the commands.

        Thank you,
        Hark Support Team

        February 10, 2020 at 6:37 pm #1328
        jackcheong
        Participant

          Hi,

          The outputs of each commands are attached as follows.

          Thank you.
          Jack

          Attachments:

          1. Screenshot-from-2020-02-10-17-33-39.png

          February 11, 2020 at 5:15 pm #1330
          alqueza.ra
          Participant

            Hello @jackcheong,

            Thank you for sharing the output of the commands.

            Based on the error in the output that you shared to us, we think that there may be library conflicts in your installation.
            Before we can send you steps to fix your issue, we need you to provide us one more bit of information.

            Please send us the output of the following commands:
            1. ldconfig –print-cache | grep hark
            2. ls /usr/local/bin/
            3. ls /usr/bin/

            Thank you,
            Hark Support Team

            February 12, 2020 at 3:22 am #1331
            jackcheong
            Participant

              Hi,

              The attachments are the output of the following commands:
              1. ldconfig –print-cache | grep hark
              2. ls /usr/local/bin/
              3. ls /usr/bin/

              Thank you.
              Jack

              • This reply was modified 4 years, 10 months ago by jackcheong. Reason: error uploading file
              February 12, 2020 at 3:46 am #1333
              jackcheong
              Participant

                Hi,

                I would like to re-upload the output commands since upload errors.
                The attachments are the output of the following commands:
                1. ldconfig –print-cache | grep hark
                2. ls /usr/local/bin/
                3. ls /usr/bin/

                Thank you.
                Jack

                February 12, 2020 at 10:14 am #1334
                alqueza.ra
                Participant

                  Hello @jackcheong,

                  We can’t see any attachment.

                  Thank you,
                  Hark Support Team

                  February 12, 2020 at 7:04 pm #1339
                  alqueza.ra
                  Participant

                    Hello @jackcheong,

                    We suspect that you have two hark installation in your machine.
                    We need to remove the old one. Please follow the steps below:
                    1. Remove
                    /usr/local/bin/info2def.py
                    /usr/local/bin/info2json.py
                    /usr/local/bin/json2def.py
                    /usr/local/include/hark
                    /usr/local/lib/hark
                    /usr/local/lib/libhark-base.so
                    /usr/local/lib/pkgconfig/hark-base.pc
                    /usr/local/include/hark
                    /usr/local/lib/hark
                    /usr/local/lib/pkgconfig/hark-core.pc
                    /usr/local/share/doc/hark-core
                    /usr/local/bin/hark_designer
                    /usr/local/lib/hark-designer
                    /usr/local/share/applications/hark-designer.desktop
                    /usr/local/share/doc/hark-designer
                    /usr/local/share/hark-designer
                    /usr/local/share/pixmaps/hark-designer.png
                    /usr/local/bin/batchflow
                    /usr/local/bin/harkmw
                    /usr/local/bin/harkmwd
                    /usr/local/lib/python3/dist-packages/harkmw
                    /usr/local/share/doc/harkmw
                    /var/local/lib/harkmw
                    2. Run sudo ldconfig
                    To Refresh ldconfig cache
                    3. Close the current terminal
                    4. Launch a new one
                    5. Run harkmw --version
                    You should no longer see an error
                    6. Run hark_designer
                    You should no longer encounter execution error

                    Thank you,
                    Hark Support Team

                    February 12, 2020 at 7:31 pm #1341
                    jackcheong
                    Participant

                      Hi,

                      The problem is solved now. There are two hark installation in my machine which cause the error.

                      Thank you.
                      Jack

                      February 13, 2020 at 10:20 am #1342
                      alqueza.ra
                      Participant

                        Hello @jackcheong,

                        That sounds great.

                        Can you please share to us what are the steps you performed before the issue occur?
                        Your input is very helpful to us to improve our installation guide.

                        Thank you and best regards,
                        Hark Support Team

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