Execution error

HARK FORUM Execution error

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #1323
    Avatarjackcheong
    Participant

    Hi,

    When I clicked the execute button in the hark designer, the following error occur. What could be the solution to this problem?

    Thank you.
    Jack

    #1325
    Avataralqueza.ra
    Participant

    Hello @jackcheong,

    We would like to know the version you’re using by executing the following commands:
    1. dpkg -l | grep hark
    2. harkmw –version
    And please send us the output of each command.

    We will be able to investigate further after we see the output of the commands.

    Thank you,
    Hark Support Team

    #1328
    Avatarjackcheong
    Participant

    Hi,

    The outputs of each commands are attached as follows.

    Thank you.
    Jack

    #1330
    Avataralqueza.ra
    Participant

    Hello @jackcheong,

    Thank you for sharing the output of the commands.

    Based on the error in the output that you shared to us, we think that there may be library conflicts in your installation.
    Before we can send you steps to fix your issue, we need you to provide us one more bit of information.

    Please send us the output of the following commands:
    1. ldconfig –print-cache | grep hark
    2. ls /usr/local/bin/
    3. ls /usr/bin/

    Thank you,
    Hark Support Team

    #1331
    Avatarjackcheong
    Participant

    Hi,

    The attachments are the output of the following commands:
    1. ldconfig –print-cache | grep hark
    2. ls /usr/local/bin/
    3. ls /usr/bin/

    Thank you.
    Jack

    • This reply was modified 1 month, 2 weeks ago by Avatarjackcheong. Reason: error uploading file
    #1333
    Avatarjackcheong
    Participant

    Hi,

    I would like to re-upload the output commands since upload errors.
    The attachments are the output of the following commands:
    1. ldconfig –print-cache | grep hark
    2. ls /usr/local/bin/
    3. ls /usr/bin/

    Thank you.
    Jack

    #1334
    Avataralqueza.ra
    Participant

    Hello @jackcheong,

    We can’t see any attachment.

    Thank you,
    Hark Support Team

    #1339
    Avataralqueza.ra
    Participant

    Hello @jackcheong,

    We suspect that you have two hark installation in your machine.
    We need to remove the old one. Please follow the steps below:
    1. Remove
    /usr/local/bin/info2def.py
    /usr/local/bin/info2json.py
    /usr/local/bin/json2def.py
    /usr/local/include/hark
    /usr/local/lib/hark
    /usr/local/lib/libhark-base.so
    /usr/local/lib/pkgconfig/hark-base.pc
    /usr/local/include/hark
    /usr/local/lib/hark
    /usr/local/lib/pkgconfig/hark-core.pc
    /usr/local/share/doc/hark-core
    /usr/local/bin/hark_designer
    /usr/local/lib/hark-designer
    /usr/local/share/applications/hark-designer.desktop
    /usr/local/share/doc/hark-designer
    /usr/local/share/hark-designer
    /usr/local/share/pixmaps/hark-designer.png
    /usr/local/bin/batchflow
    /usr/local/bin/harkmw
    /usr/local/bin/harkmwd
    /usr/local/lib/python3/dist-packages/harkmw
    /usr/local/share/doc/harkmw
    /var/local/lib/harkmw
    2. Run sudo ldconfig
    To Refresh ldconfig cache
    3. Close the current terminal
    4. Launch a new one
    5. Run harkmw --version
    You should no longer see an error
    6. Run hark_designer
    You should no longer encounter execution error

    Thank you,
    Hark Support Team

    #1341
    Avatarjackcheong
    Participant

    Hi,

    The problem is solved now. There are two hark installation in my machine which cause the error.

    Thank you.
    Jack

    #1342
    Avataralqueza.ra
    Participant

    Hello @jackcheong,

    That sounds great.

    Can you please share to us what are the steps you performed before the issue occur?
    Your input is very helpful to us to improve our installation guide.

    Thank you and best regards,
    Hark Support Team

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