Hello Riya,
We’ll help you resolve your problem. But, before we can do that, we need to know the exact error that you encountered. The image that you uploaded is unintelligible, even after rotating the image clockwise – we are unable to read the exact error from the image.
I have two suggestions, you can do either one:
1) Copy the error from the browser and paste the text in a .txt file and send the file as an attachment.
2) Produce a screenshot using the instructions here: https://help.ubuntu.com/stable/ubuntu-help/screen-shot-record.html and send the image file as an attachment.
We will wait for your response.
Cheers,
HARK Support Team
